Even if you haven含羞草研究社檛 tried artificial intelligence tools that can write essays and poems or conjure new images on command, chances are the companies that make your household products are already starting to do so.
Mattel has put the AI image generator DALL-E to work by having it come up with ideas for new Hot Wheels toy cars. Used vehicle seller CarMax is summarizing thousands of customer reviews with the same 含羞草研究社済enerative含羞草研究社� AI technology that powers the popular chatbot ChatGPT.
Meanwhile, Snapchat is bringing a chatbot to its messaging service. And the grocery delivery company Instacart is integrating ChatGPT to answer customers含羞草研究社� food questions.
Coca-Cola plans to use generative AI to help create new marketing content. And while the company hasn含羞草研究社檛 detailed exactly how it plans to deploy the technology, the move reflects the growing pressure on businesses to harness tools that many of their employees and consumers are already trying on their own.
含羞草研究社淲e must embrace the risks,含羞草研究社� said Coca-Cola CEO James Quincey in a recent video announcing a partnership with startup OpenAI 含羞草研究社� maker of both DALL-E and ChatGPT 含羞草研究社� through an alliance led by the consulting firm Bain. 含羞草研究社淲e need to embrace those risks intelligently, experiment, build on those experiments, drive scale, but not taking those risks is a hopeless point of view to start from.含羞草研究社�
Indeed, some AI experts warn that businesses should carefully consider potential harms to customers, society and their own reputations before rushing to embrace ChatGPT and similar products in the workplace.
含羞草研究社淚 want people to think deeply before deploying this technology,含羞草研究社� said Claire Leibowicz of The Partnership on AI, a nonprofit group founded and sponsored by the major tech providers that recently released a set of recommendations for companies producing AI-generated synthetic imagery, audio and other media. 含羞草研究社淭hey should play around and tinker, but we should also think, what purpose are these tools serving in the first place?含羞草研究社�
Some companies have been experimenting with AI for a while. Mattel revealed its use of OpenAI含羞草研究社檚 image generator in October as a client of Microsoft, which has a partnership with OpenAI that enables it to integrate its technology into Microsoft含羞草研究社檚 cloud computing platform.
But it wasn含羞草研究社檛 until the November 30 release of OpenAI含羞草研究社檚 ChatGPT, a free public tool, that widespread interest in generative AI tools began seeping into workplaces and executive suites.
含羞草研究社淐hatGPT really sort of brought it home how powerful they were,含羞草研究社� said Eric Boyd, a Microsoft executive who leads its AI platform. 含羞草研究社淭hat含羞草研究社檚 changed the conversation in a lot of people含羞草研究社檚 minds where they really get it on a deeper level. My kids use it and my parents use it.含羞草研究社�
There is reason for caution, however. While text generators like ChatGPT and Microsoft含羞草研究社檚 Bing chatbot can make the process of writing emails, presentations and marketing pitches faster and easier, they also have a tendency to confidently present misinformation as fact. Image generators trained on a huge trove of digital art and photography have raised copyright concerns from the original creators of those works.
含羞草研究社淔or companies that are really in the creative industry, if they want to make sure that they have copyright protection for those models, that含羞草研究社檚 still an open question,含羞草研究社� said attorney Anna Gressel of the law firm Debevoise & Plimpton, which advises businesses on how to use AI.
A safer use has been thinking of the tools as a brainstorming 含羞草研究社渢hought partner含羞草研究社� that won含羞草研究社檛 produce the final product, Gressel said.
含羞草研究社淚t helps create mock ups that then are going to be turned by a human into something that is more concrete,含羞草研究社� she said.
And that also helps ensure that humans don含羞草研究社檛 get replaced by AI. Forrester analyst Rowan Curran said the tools should speed up some of the 含羞草研究社渘itty-gritty含羞草研究社� of office tasks 含羞草研究社� much like previous innovations such as word processors and spell checkers 含羞草研究社� rather than putting people out of work, as some fear.
含羞草研究社淯ltimately it含羞草研究社檚 part of the workflow,含羞草研究社� Curran said. 含羞草研究社淚t含羞草研究社檚 not like we含羞草研究社檙e talking about having a large language model just generate an entire marketing campaign and have that launch without expert senior marketers and all kinds of other controls.含羞草研究社�
For consumer-facing chatbots getting integrated into smartphone apps, it gets a little trickier, Curran said, with a need for guardrails around technology that can respond to users含羞草研究社� questions in unexpected ways.
Public awareness fueled growing competition between cloud computing providers Microsoft, Amazon and Google, which sell their services to big organizations and have the massive computing power needed to train and operate AI models. Microsoft announced earlier this year it was investing billions more dollars into its partnership with OpenAI, though it also competes with the startup as a direct provider of AI tools.
Google, which pioneered advancements in generative AI but has been cautious about introducing them to the public, is now playing catch up to capture its commercial possibilities including an upcoming Bard chatbot. Facebook parent Meta, another AI research leader, builds similar technology but doesn含羞草研究社檛 sell it to businesses in the same way as its big tech peers.
Amazon has taken a more muted tone, but makes its ambitions clear through its partnerships 含羞草研究社� most recently an expanded collaboration between its cloud computing division AWS and the startup Hugging Face, maker of a ChatGPT rival called Bloom.
Hugging Face decided to double down on its Amazon partnership after seeing the explosion of demand for generative AI products, said Clement Delangue, the startup含羞草研究社檚 co-founder and CEO. But Delangue contrasted his approach with competitors such as OpenAI, which doesn含羞草研究社檛 disclose its code and datasets.
Hugging Face hosts a platform that allows developers to share open-source AI models for text, image and audio tools, which can lay the foundation for building different products. That transparency is 含羞草研究社渞eally important because that含羞草研究社檚 the way for regulators, for example, to understand these models and be able to regulate,含羞草研究社� he said.
It is also a way for 含羞草研究社渦nderrepresented people to understand where the biases can be (and) how the models have been trained,含羞草研究社� so that the bias can be mitigated, Delangue said.
By Matt O含羞草研究社檅rien And Haleluya Hadero
THE ASSOCIATED PRESS
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