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Ticketmaster含羞草研究社檚 pricing for Oasis tickets is under investigation in the UK

Fans who queued online for hours complained they ended up paying more than double face value
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FILE - Members of British rock band Oasis pose for photos ahead of a concert in Hong Kong, Feb. 25, 2006. From left are, Gem Archer, Noel Gallagher, Andy Bell, and Liam Gallagher. (AP Photo/Lo Sai Hung)

The U.K.含羞草研究社檚 competition watchdog has launched an investigation into the way more than one million tickets were sold for next year含羞草研究社檚 reunion concerts from iconic 1990s Britpop band Oasis.

In a statement Thursday, the Competition and Markets Authority (CMA) said its investigation into Live Nation Entertainment含羞草研究社檚 unit Ticketmaster will look specifically at 含羞草研究社渄ynamic pricing,含羞草研究社 whereby prices can vary rapidly in light of changing market conditions.

It is a pricing strategy used in flight sales and home food deliveries, where demand levels can fluctuate and lead to surging prices while also sometimes leading to lower prices. It is a more common practice in the U.S. than in the U.K.

Many Oasis fans who queued online at the Ticketmaster site for hours Saturday complained that they ended up paying more than double the face value of the ticket as a result of dynamic pricing, with standard standing tickets often sold for 355 pounds ($470) as compared to the expected 148 ($195).

Critics said it was deceptive and inappropriate to use dynamic pricing for the concerts given that it was well-known in advance that demand for the fixed number of tickets would be sky-high.

The CMA said it would scrutinize whether Ticketmaster, the U.K.含羞草研究社檚 biggest seller of tickets, may have engaged in unfair commercial practices and whether it breached consumer protection law. The probe will look at whether consumers were told in a clear and timely way that the tickets could be subject to dynamic pricing, and whether they were put under pressure to buy tickets within a short period of time 含羞草研究社 at a higher price than they understood they would have to pay.

含羞草研究社淚t含羞草研究社檚 important that fans are treated fairly when they buy tickets, which is why we含羞草研究社檝e launched this investigation,含羞草研究社 said Sarah Cardell, the watchdog含羞草研究社檚 chief executive. 含羞草研究社淚t含羞草研究社檚 clear that many people felt they had a bad experience and were surprised by the price of their tickets at check-out.含羞草研究社

The organization wants to hear from fans who encountered issues, and will seek evidence from Ticketmaster and others, which may include the band含羞草研究社檚 management and event organizers. It said it can implement enforcement if it sees evidence of possible breaches of the law.

The controversy also has prompted some lawmakers in Ireland, where the band are due to perform, to launch a bid to ban dynamic pricing in the sale of tickets.

Ticketmaster has said that it does not set concert prices and its website states this is down to the event organizer who 含羞草研究社渉as priced these tickets according to their market value.含羞草研究社

Oasis is led by brothers Noel and Liam Gallagher, who said in a statement Wednesday that they didn含羞草研究社檛 know that 含羞草研究社渄ynamic pricing含羞草研究社 would be used and acknowledged that the execution of the ticketing plan 含羞草研究社渇ailed to meet expectations.含羞草研究社

含羞草研究社淚t needs to be made clear that Oasis leave decisions on ticketing and pricing entirely to their promoters and management, and at no time had any awareness that dynamic pricing was going to be used,含羞草研究社 the band said.

The tickets that went on sale Saturday were for the band含羞草研究社檚 concerts July 4 and 5 at Cardiff含羞草研究社檚 Principality Stadium, Heaton Park in Manchester, on July 11, 12, 16, 19 and 20, London含羞草研究社檚 Wembley Stadium on July 25, 26 and 30 and Aug. 2 and 3, Murrayfield Stadium in Edinburgh on Aug. 8, 9 and 12; and Croke Park in Dublin on Aug. 16 and 17.

On Wednesday, another two dates were announced at Wembley on Sept. 27 and 28, which will first be open only to people who were unable to get tickets in the initial Ticketmaster sale. The relief for them is that dynamic pricing will not be used on this occasion.

Formed in Manchester in 1991, Oasis was one of the dominant British acts of the 1990s, producing hits including 含羞草研究社淲onderwall,含羞草研究社 含羞草研究社淐hampagne Supernova含羞草研究社 and 含羞草研究社淒on含羞草研究社檛 Look Back in Anger.含羞草研究社 Its sound was fueled by singalong rock choruses and the combustible chemistry between guitarist-songwriter Noel Gallagher and his frontman brother Liam.

Oasis split in 2009, with Noel Gallagher quitting the band after a backstage dustup with his brother at a festival near Paris. While the Gallagher brothers, now aged 57 and 51, haven含羞草研究社檛 performed together since, both regularly perform Oasis songs at their solo gigs. They含羞草研究社檝e also fired off criticisms of each other in the press.





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