System failures at McDonald含羞草研究社檚 were reported worldwide Friday, shuttering some restaurants for hours and leading to social media complaints from customers, in what the fast food chain called a 含羞草研究社渢echnology outage含羞草研究社� that was being fixed.
said the problems were not related to a cybersecurity attack, without giving more details on what caused them.
含羞草研究社淲e are aware of a technology outage, which impacted our restaurants; the issue is now being resolved,含羞草研究社� the burger giant said in a statement. 含羞草研究社淲e thank customers for their patience and apologize for any inconvenience this may have caused.含羞草研究社�
Earlier, on X, formerly Twitter, that 含羞草研究社渙perations are temporarily out at many of our stores nationwide,含羞草研究社� calling it 含羞草研究社渁 system failure.含羞草研究社� In Hong Kong, that a 含羞草研究社渃omputer system failure含羞草研究社� knocked out orders online and through self-serve kiosks.
Downdetector, an outage tracker, also reported a spike in problems with the McDonald含羞草研究社檚 app in the last few hours.
Some McDonald含羞草研究社檚 restaurants were operating normally again after the outage, with people ordering and getting their food at locations in Bangkok, Milan and London.
A worker at a restaurant in Bangkok said the system was down for about an hour, making it impossible to take online or credit card payments but allowing it to still accept cash for orders.
At another location in Thailand含羞草研究社檚 capital, there was plywood over a door with a sign saying, 含羞草研究社淭echnicians are updating the system,含羞草研究社� even as customers were ordering again and paying digitally.
A worker at a Milan restaurant noted that the system was offline for a couple of hours and a technician walked them through getting it back up and running.
A spokesperson for McDonald含羞草研究社檚 in Denmark said the 含羞草研究社渢echnology failure含羞草研究社� was resolved there and its restaurants were open.
Media outlets reported that customers from Australia to the U.K. had complained of issues with ordering, including a customer in Australia who posted a photo to X saying a kiosk was unavailable.
含羞草研究社滱ll McDonald含羞草研究社檚 restaurants are connected to a global network and that is what含羞草研究社檚 messed up,含羞草研究社� Patrik Hjelte, owner of several McDonald含羞草研究社檚 restaurants in central Sweden, near the Norwegian border, told local newspaper Nya Wermlands Tidning.
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AP journalists Jintamas Saksornchai and David Cohen in Bangkok, Jan M. Olsen in Copenhagen, Denmark; Kelvin Chan in London; Colleen Barry in Milan; and Yuri Kageyama in Tokyo contributed.
Courtney Bonnell, The Associated Press
