A 94-year-old Chilliwack woman who was abandoned at an airport in the early morning hours by Sunwing Airlines will be getting her money back following a recent and very unpleasant trip to Cuba.
Rachele Jamieson got a call from a Sunwing representative on Monday, March 14 with the good news.
含羞草研究社淪he said 含羞草研究社業含羞草研究社檓 phoning to tell you we are refunding all the money you paid for your trip,含羞草研究社櫤卟菅芯可鐫 Jamieson told The Chilliwack Progress on Tuesday, March 15.
Sunwing confirmed the reimbursement in an email to The Progress on March 15.
含羞草研究社淎s a result of the miscommunication and due to the extraordinary circumstances surrounding this incident, we are providing a refund for her vacation, and are committed to enhancing our internal processes and training to prevent similar occurrences from happening in the future,含羞草研究社� a Sunwing spokesperson stated.
The entire experience with the airline was upsetting, Jamieson said on March 4, three days after arriving home. But it was being left alone in a darkened YVR airport at 3 a.m. on Tuesday, March 1 on her return journey that really upset her.
She called it a 含羞草研究社渉orror含羞草研究社� story.
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Following the incident, Sunwing said they received a 含羞草研究社減ost-travel inquiry from the affected customer which prompted an immediate internal review.
含羞草研究社淏ased on our initial findings, we determined that a miscommunication with our ground handler resulted in the passenger being left unattended for a period of time at the airport and we deeply regret this error.含羞草研究社�
Jamieson said she was still having nightmares about the whole experience two weeks after returning home.
Sunwing initially called Jamieson on March 11 to hear what happened during her trip from Feb. 8 to March 1. They then phoned her again on March 14 with an update.
She paid $4,500 for the trip through a travel agency and said she was happy to hear she含羞草研究社檒l be getting all of her money back from Sunwing.
含羞草研究社淲hile we provide significant customer service training to Sunwing Airlines employees and third-party suppliers, mistakes do happen on rare occasions and that appears to be the case in this instance.含羞草研究社�
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