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'This is unacceptable': Island man decries room conditions at Victoria hospital

Patient was given a commode chair and room without call bell while awaiting post-cancer treatment at Royal Jubilee

In March, Terry Farrell of the Comox Valley was diagnosed with stage three metastasized melanoma after discovering a lump near his left collarbone.

After a few harrowing months, following numerous visits to various health-care facilities across the Island, the man underwent surgery on Sept. 6. 

The procedures went smoothly, explained Farrell, and the medical staff successfully removed the cancerous mass. He walked out of the hospital with a wound that required 65 staples to close.

Unfortunately for him, several days later, his laceration necrotized and Farrell was told to return to the Royal Jubilee Hospital.

Back in the capital city, the man checked into the emergency room. After a long wait, he was moved to a room that left him feeling exasperated.

含羞草研究社淲hen the nurses first moved me in含羞草研究社 there was no bed because it's not even registered as a room in the hospital,含羞草研究社 said Farrell in an interview with Black Press Media on Sept. 19. 含羞草研究社淚t's a sunroom. This is just unacceptable.含羞草研究社

He noted the room lacked a call bell and running water. Without a washroom, Farrell was provided with a commode chair.

含羞草研究社淸I was] somewhat disgusted. I mean, there's no dignity in having this chair.含羞草研究社

While Farrell recognized the staff's reasoning for their decision, he questioned the principle of placing patients in such conditions.

含羞草研究社淚 get why they put me here; I can walk to the washroom,含羞草研究社 said Farrell. 含羞草研究社淭he issue is that nobody should be in here. This is not a hospital room.含羞草研究社

Though Farrell repeatedly praised the nurses for their work and care, he stated the issues stemmed from deeper systemic failure, adding that such conditions are unacceptable in a province as wealthy as B.C.

含羞草研究社淭his province spends billions of dollars every year on healthcare,含羞草研究社 said Farrell. 含羞草研究社淲here is that money going if it's not going toward the health care of the constituents? I can think of a whole lot of paychecks going to people who would never dare sit on a toilet like that, in a hospital room, and be asked to crap there for four days."

含羞草研究社淚f we're lacking the facilities, build the facilities and forget about bidding on the World Cup. Start taking care of your constituents.含羞草研究社

Hearing about Farrell含羞草研究社檚 experience, Adriane Gear, BC Nurses含羞草研究社 Union president, echoed his concerns. Although she couldn含羞草研究社檛 comment on this specific situation, she described it as substandard.

含羞草研究社淚t's very unfortunate,含羞草研究社 said Gear. 含羞草研究社淚 know nurses do their very best to still try to provide patients with as much dignity as possible and to protect their privacy, but it is less than ideal.含羞草研究社

Royal Jubilee's Room S723 has been highlighted in the news multiple times over the past few years for the same issues Farrell raised. Gear noted that, to this day, the health authority has not made any improvements to bring the room up to industry standards.

含羞草研究社淚 can confirm there's still no call bells [and] there's still no oxygen,含羞草研究社 said Gear. 

Noting the rapid growth and aging population in B.C. over the past decade, Gear mentioned these factors have placed additional pressure on a system that is already beyond its capacity.

However, Gear believes this does not justify placing patients in 'unconventional' rooms while awaiting or following treatment.

含羞草研究社淭he reality of nurses is that they are constantly challenged to provide the best care possible for their patients with limited resources,含羞草研究社 said Gear. 含羞草研究社淚t's concerning that the hospital continues to rely on unconventional spaces. We have more demands on the system than we have beds. What is the health authority doing to upgrade these spaces to make them appropriate for patients?含羞草研究社

Similar to Farrell, Gear argued this case represents larger systemic issues.

含羞草研究社淭his underscores the need to invest in health care,含羞草研究社 said Gear. 含羞草研究社淎t the end of the day, if society values health care, we need to continue investing in the publicly funded system. We need human resources, but we also need capital investments.含羞草研究社

After Farrell, who has been the Comox Valley Record editor for the past decade, said he planned to speak to the media, hospital staff transferred him to another room. Although he was able to advocate for himself, the man voiced concerns for those who might not have the same opportunity due to their medical conditions or fear of speaking out.

含羞草研究社淚f I just sat here and accepted it I wouldn't have been moved,含羞草研究社 said Farrell. 含羞草研究社淚'm in a very fortunate position that I'm not so injured and not so sick that I can advocate for myself and I take that very seriously.含羞草研究社

Black Press Media reached out to Island Health for comment. 

含羞草研究社淒uring the provincial election and interregnum period含羞草研究社 health authority communications are limited to critical health and public safety information,含羞草研究社 reads their email sent on Sept. 23. 含羞草研究社淲hile Island Health can not speak to confidential patient details, in general when patients are temporarily moved out of private rooms, we make every effort to move them back to a room as soon as possible.含羞草研究社

Black Press Media contacted the Ministry of Health but did not receive a response by the deadline.



Olivier Laurin

About the Author: Olivier Laurin

I含羞草研究社檓 a bilingual multimedia journalist from Montr茅al who began my journalistic journey on Vancouver Island in 2023.
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