Parents of a two-year-old girl with pneumonia say her condition steadily worsened while they spent hours waiting for assistance at the Langley Memorial Hospital emergency ward.

Langley City residents Joel and Stefanie Ackley picked up their daughter Gracie from daycare and took her to LMH on Thursday, Jan. 26, after the toddler developed shortness of breath and a fever.

They said they waited from 3:30 p.m. to 1 a.m. the next day before their daughter was diagnosed, and it was not until Joel raised his voice that action was finally taken.

Stefanie said after their information was taken on arrival at the ER, they were sent to sit and wait, without a physical exam.

含羞草研究社淲hile waiting, our daughter drastically declined, becoming lethargic and unable to stand, 含羞草研究社� Stefanie said.

She estimated Gracie was breathing at a rate of four breaths every two seconds with 含羞草研究社渆xtreme discomfort.含羞草研究社�

A video provided by the parents shows Gracie coughing and struggling to breathe.

When Grace含羞草研究社檚 temperature was finally taken, around 5:45 p.m., her parents estimated she was running a fever of 103.3 F with 90 per cent of normal oxygen levels.

She was given Tylenol.

含羞草研究社淸Gracie含羞草研究社檚 fever] came down by a whole two degrees while we were sent to, yet again, sit and wait,含羞草研究社� Stefanie said.

By 9 p.m., when Joel asked a nurse if someone could come look at Gracie, the parents say they were told 含羞草研究社渨e were lucky to even have a room and that we should be happy we even got a bed.含羞草研究社�

When a frustrated Joel raised his voice, saying 含羞草研究社渃an we please just have someone look at my daughter?含羞草研究社� the parents say the nurse threatened to kick them out.

That brought another nurse, who asked what the issue was.

On explanation, the second nurse examined the two-year-old, then called the ER doctor in, who ordered blood work and an X-ray that, by 1 a.m., confirmed Gracie had pneumonia.

含羞草研究社淭he doctor and two nurses that helped my little one 含羞草研究社� once they finally realized the severity of the situation 含羞草研究社� they were amazing, and I thank these individuals,含羞草研究社� Stefanie said.

含羞草研究社淏ut what is wrong with our health-care system, why is there such a lack of care and organization, and a shortage of staff, and why are these kinds of situations not dealt with properly?含羞草研究社� she added.

As of Monday, Gracie was doing a 含羞草研究社渂it better,含羞草研究社� Joel told the Langley Advance Times.

含羞草研究社淗er fever has broken, but her breathing is still raspy. She含羞草研究社檚 on puffers and antibiotics.含羞草研究社�

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Joel said the family is going public with their story 含羞草研究社渂ecause this is definitely a serious matter 含羞草研究社� that us, as parents, can含羞草研究社檛 have trust or faith in our heath system. We are definitely lucky the outcome was not more severe.含羞草研究社�

含羞草研究社淭his is not fair to our children, or anyone who is is in need of medical attention,含羞草研究社� Joel added.

Since he posted details to a private Facebook community page, Joel said he has been inundated with comments from people who report similar problems of excessive delays.

Langley Advance Times has reached out the Fraser Health Authority for a response.

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